Frequently Asked Questions

The Basics

What is Murfie?

Murfie is the future of music collecting. Murfie offers you the convenience of cloud access to your entire music collection via streaming and download AND true ownership of your music. Our unique process transforms your CDs and vinyl into digital content you can play, access and control from anywhere.

You can get started on Murfie one of two ways:

1. Buy, sell and trade music in the Murfie marketplace
The Murfie marketplace has tens of thousands of new and used CDs available for as little as $1. In addition to our great prices, Murfie is better than other online CD stores because we make your purchases immediately available to stream and download. You can even sell or trade your music as your tastes evolve.

2. Send us your music collection!
Send us your CDs and vinyl, and we’ll make all your music available for you to access anywhere: web browsers, iPhones, Android phones, and wifi sound systems like Bluesound, Sonos, and Autonomic.

If you’re more technologically inclined, you’ll be happy to know that we rip the CDs you send and purchase in the lossless FLAC format. Vinyl is ripped in FLAC at 192 kHz, 24-bit resolution. Murfie archives your music in these high-quality formats. From there, we transcode to your preferred file type when you stream or download your music. Our standard streaming format is 320 kbps mp3. FLAC lossless streaming is available on supported devices with a HiFi subscription.

How much does Murfie cost?

Current prices for all of our services are found on our Pricing page. Full albums for purchase on Murfie cost $1 and up. The cost of having Murfie digitize your music collection varies with the size of your collection. Get an instant quote for sending CDs and vinyl on our Kit Request page.

We also have optional memberships: Murfie Gold ($49/year or $5/month) gets you $1.99 off digital delivery fees, and Murfie HiFi ($99/year or $10/month) gets you all the benefits of Gold, plus lossless streaming on Autonomic, Bluesound, Sonos, and VOCO devices.

Should you elect to store your music collection at Murfie, climate-controlled and insured storage of your physical collection at Murfie is included with Gold and HiFi memberships.

How does Murfie work?

When you buy an album on Murfie, you're buying a real CD that's stored at our headquarters. We make the files from the album available in your online account to stream and download. So, everything you purchase on Murfie includes a unique physical CD and online access to the corresponding music. You can also send in CDs and vinyl records from home to be ripped and uploaded to your online collection with all your other music, available to stream and download.

The critical thing to understand about Murfie is that there is always a one-to-one relationship between the albums in your online account and the corresponding physical CDs or vinyl records. You have real ownership and real equity in the music collection you maintain on Murfie.

How are Murfie purchases different from iTunes or Amazon downloads?

Our service guarantees true ownership of music. Owning a physical disc provides you a solid guarantee of legal rights to sell, trade, and convert to new audio formats. This is a key difference between Murfie and other online stores that offer music downloads and streams. Buying tracks on iTunes and Amazon only gets you the license to listen to the music, and you lack most of the rights that owners of CDs and other physical media have. Murfie combines the best aspects of ownership and online convenience.

Do I still own the CDs and vinyl I send to Murfie?

Yes. Every album you send to us remains your property unless you choose to sell it or trade it in the Murfie marketplace. Albums you sell or trade become the property of the new owner.

Is Murfie available internationally?

Yes. Our website, iOS app, and Android app work internationally, as well as Murfie and Murfie HiFi on Sonos. Prices on our website reflect shipping rates for the United States. Shipments to/from destinations outside the United States are subject to international shipping rates. For a quote, email info@murfie.com.

What’s your phone number?

Call us at 608-515-8180, we’d love to chat about your music collection. We’re here to answer phones during normal business hours.

Buying, Trading & Gifting CDs

How do I buy CDs on Murfie?

  1. Sign in to Murfie
  2. Go to the Shop
  3. Search for an album or artist, or browse by genre
  4. Click on the album
  5. Click “Buy” if it’s available
  6. You might be asked to fill in your credit card info, if it’s not on your Billing page. Any Murfie credit in your balance will be applied toward the purchase first.
  7. Click “Finish your purchase”

Click "Player" on your personal navigation menu to stream your album right away. (If you requested “Order New,” the album will take a few days to arrive at our facility, and you’ll receive an email when it’s ready to stream).

Go to Your Collection to see all your albums at Murfie. From there, you can request a download or physical delivery of your albums by clicking “Delivery Options.”

What happens when I buy a CD on Murfie?

For the listed price, you take ownership of the physical disc, which appears in Your Collection. Additionally, we’ll rip the disc on your behalf so that you can immediately stream and download your music. If you choose physical delivery, we’ll pack up the CD and send it to you. Otherwise, we’ll store it on your behalf here at Murfie. Most of our customers choose digital delivery and store their discs at Murfie. You can request physical shipment later, if you change your mind.

How can I tell if a CD is used or new?

If a CD is used, the Buy button will say “Buy From” along with the member’s name who is selling it. If a CD is new, the Buy button will say “Buy New” if it’s in stock, or “Order New” if it isn’t.

Can you find an album for me?

Sure! Email us at info@murfie.com and we’ll help you look for it. :)

Can I buy more than one album at a time?

No. Albums are bought one at a time on Murfie. We don’t have shopping carts because albums come and go so quickly.

Can I return an album?

Yes. You can stream an album and return it for Murfie credit within 24 hours if you decide it’s not for you. We call this feature “Unpurchase.” To Unpurchase an album, go to Your Collection and click “Unpurchase” by the album you want to return.

How do I Unpurchase an album?

You may Unpurchase any album with 24 hours of purchase, provided you have not downloaded it or had the CD shipped to you. Go to Your Collection and click “Unpurchase” by the album you want to return, and you’ll receive Murfie credit in the amount you paid for the album.

Can I trade my albums for other music?

Yes. Tens of thousands of CDs are available for trade in the Murfie marketplace. Each collector decides which, if any, CDs from her/his collection to make available for trade. Click “Offer Trade” on the album page to start the process.

How do I make a trade?

Go to Your Collection and check the box that says “For Trade” next to the albums you’re willing to offer for trade. Next, browse the marketplace for something you want to trade for. Click “Offer Trade” on the album page, and a window will appear letting you select the list of albums in your collection that you’re willing to trade for the album you want.

To increase your chances of a successful trade, add a lot of albums to your offer. All trades are one-for-one, so the other collector only gets to pick one of the discs in your list. If someone accepts your offer, we’ll notify you via email.

Important note: If you’ve downloaded an album, you cannot subsequently trade it.

Why did I get a “Couldn’t complete the trade” message?

When a trade offer goes out, everyone who has the album available for trade is notified. The first person to accept the trade gets it. You’ll get this message if you were too slow on the draw and someone else accepted the trade first!

How do I make a Wishlist?

Click “Add to Wishlist” under any album in the marketplace. View your wishlist by clicking "Wishes" on your personal navigation menu.

Can I give an album to someone as a gift?

Sure! You really own everything in your Murfie collection, and you can choose to gift what you own. Go to Your Collection, click “Give this album to a friend!” by the album, and enter their email address.

Important note: If you’ve downloaded an album, you cannot subsequently gift it.

Do you guarantee the playback quality of the used CDs in the Murfie marketplace?

Yes. We guarantee you’ll get perfect downloads and streams from every used CD you purchase in the Murfie marketplace. Additionally, any used CD we ship to you is guaranteed to play skip-free in a regular CD player. If a disc arrives in an unsatisfactory condition, let us know at info@murfie.com, and we’ll fix it or provide a refund.

Do used CDs ship with complete paper cover art and liner notes?

Most do, but some do not. Some used CDs that we ship to you may have incomplete or missing cover art and liner notes, since we don’t require album art when people send their collections to Murfie. New discs will come with their original art.

What if an album is not in stock?

Email info@murfie.com, or click “Find it for me!” on the album page, and we’ll try to find it for you.

Payments and Billing

Do I need a credit card to use Murfie?

No. You can use PayPal and Bitcoin to purchase Murfie credit. You’ll find those options on your Billing page. PayPal accepts pre-paid VISA gift cards as well.

Can I pay with PayPal?

Yes. You can purchase music, memberships, and Murfie credit with PayPal.

Can I pay with Bitcoin?

Yes. Add Murfie credit with Bitcoin on your Billing page.

Can I use the funds in my account as store credit?

Yes. In fact, your Murfie Balance will always be used first, and any remaining balance due will be charged to your credit card or Paypal account on file.

Where do I update my credit card information?

You can update all your billing information on your Billing page.

Streaming

How do I stream my music on Murfie?

Murfie makes it possible to stream your music collection to many platforms and devices

  • Murfie Web Player (Sign In and click “Player”)
  • iOS app
  • Android app
  • Autonomic devices
  • Bluesound devices
  • Sonos devices
  • VOCO devices
  • DLNA devices (Roku, Plex, Kodi) via Jamcast

Can I stream my music from a web browser?

Yes! You can listen with the Murfie Web Player (Sign In and click “Player”).

Can I stream on my phone or tablet?

Yes! We have an iOS app and Android app app called “Murfie.”

What is your standard streaming bitrate and format?

320 kbps mp3

Is there lossless streaming on Murfie?

Yes! FLAC streaming is available on Autonomic, Bluesound, Sonos, and VOCO devices with a Murfie HiFi membership.

How much does it cost to stream my collection?

Unlimited standard streaming is included with Murfie Gold memberships. Unlimited lossless streaming is included with HiFi memberships. You’ll also need an Autonomic, Bluesound, Sonos, or VOCO device to experience lossless streaming.

How do I set up Murfie on Sonos?

  1. In the main Sonos menu, go to "Add Music Services"
  2. Click on “Murfie” (look for the pink icon with a white “m”)
  3. Sign in with your Murfie credentials

Read more on How to add a music service to Sonos (source: Sonos Support). Please note: to add Murfie, or any other compatible music service, to your Sonos, you must first register your system with Sonos.

How do I set up Murfie HiFi on Sonos?

Note: A Murfie HiFi membership is needed for lossless streaming.

  1. Go to the Membership section page of your Murfie account and change the streaming setting from standard to HiFi. (Note: If you already have Murfie on Sonos, be sure to clear your playlists, queue, alarms, and Sonos Favorites before changing this setting.)
  2. Open your Sonos Controller App (iPad, computer, phone, etc).
  3. In the main Sonos menu, go to "Add Music Services"
  4. Click on “Murfie” (look for the pink icon with a white “m”)
  5. Sign in with your Murfie credentials

Read more on How to add a music service to Sonos (source: Sonos Support).

What if I get a message that says “Unable to Browse Music” on Sonos?

Try deleting and re-adding Murfie as a music service on Sonos.

Where can I get a Sonos device?

Visit sonos.com.

How are albums ordered on Sonos?

Albums are ordered alphabetically by artist name. You can search for any album or artist by searching your Albums on Sonos.

How do I set up Murfie on VOCO?

  1. In the top navigation bar of the VOCO app, select “Online Services”
  2. Select Murfie from the list of online music services
  3. Enter your Murfie credentials
  4. Choose your music sorting options: Murfie discs by artist, Murfie discs by album, Murfie genres, Murfie discs by last update
  5. Select an album and then a track to stream

Contact VOCO support if you experience any problems with your device.

How do I set up Murfie on Bluesound?

  1. Go to the Profile page of your Murfie account and change the streaming setting from standard to HiFi if you joined Murfie HiFi.
  2. Check out these setup instructions from Bluesound Support.

What if I get a "remote service error" on Bluesound?

  1. Send Support Request option directly in the Bluesound App (This is the best way, as it sends a log file of the player along with a request for assistance)
  2. E-mail support@bluesound.com

How do I sign in to the iOS/Android app if I registered for Murfie with Facebook or Twitter?

If you registered for Murfie with Facebook or Twitter, you must add an email address and password to your Murfie account in order to use the Murfie iOS and Android apps.

  1. Sign In in to Murfie with a web browser
  2. Go to your Profile page
  3. Enter your email address under "Email"
  4. Click "Update Profile"
  5. Sign out of Murfie
  6. Go to https://www.murfie.com/users/password/new
  7. Enter your email to reset your password (in this case, you will be setting a password)
  8. Follow the instructions in your email to reset (add) a password to your account with an email

Downloads

How do I download my albums?

  • Sign In to Murfie
  • Go to your Collection
  • Locate the album you want to download
  • Click “Delivery Options” by the album
  • Choose your desired audio format in the drop-down menu
  • Click “Request Download”

When your download is ready, you’ll receive an email with a download link. You can also see what downloads are ready in the Downloads tab in your Collection.

In the email, click “Your Download.” Then click “Download Now” on the page that opens. In your Downloads tab, click “Start Download to begin downloading.

How do I open my download?

Double-click the ".zip" file that you've downloaded to your computer (you're double-clicking the zip file to extract its contents). You'll then have a folder with the name of the artist. You can add the entire folder, or the individual music files inside of it, to your media player or media library—generally by dragging the files onto its window or icon. In most cases, your computer will have come pre-loaded with a media player, like iTunes or Windows Media Player. You can then transfer your music files to a portable media player, like the iPod.

How long does it take to get a download?

Some downloads will be ready right away. Some will take up to 24 hours if they need extra care, since we take steps to ensure all of your downloads are perfect. If we think your download won’t be ready within 30 minutes, we’ll notify you via email.

Where is my download?

You’ll receive an email with a download link when it’s ready. You can also see what downloads are ready in the Downloads tab in your Collection.

Some downloads will be ready right away. Some will take up to 24 hours if they need extra care, since we take steps to ensure all of your downloads are perfect. If we think your download won’t be ready within 30 minutes, we’ll notify you via email.

Does Murfie offer FLAC downloads?

Yes! Any album you buy in the marketplace can be downloaded in FLAC. Additionally, any CDs or vinyl records you send to Murfie are ripped in FLAC and available as FLAC downloads. FLAC streaming is available with Murfie HiFi on Autonomic, Bluesound, Sonos, and VOCO devices.

What different download formats do you have?

mp3, aac, FLAC and ALAC

What’s the difference between the audio formats?

Lossy Compression:


MP3 (MPEG-1 Layer 3)
Filename extension is .mp3
This is the format that started the digital audio revolution that continues today. It is widely supported on many devices. We generate MP3 files using a variable rate encoding process targeting a 320 kbps average bit rate. We use the highly regarded LAME encoding engine.

AAC (Advanced Audio Coding)
Filename extension is .m4a, .aac
Designed as the successor to MP3, AAC generally achieves superior audio quality at a given bit rate. This format sees great support on Apple devices (e.g. iPod, iPad, iPhone, etc.), but it's not as widely supported on Windows computers. We generate AAC files using a variable rate encoding process targeting a 320 kbps average bit rate. This is the same format used for music purchased on the iTunes Store.

Lossless Compression:

FLAC (Free Lossless Audio Codec)
Filename extension is .flac
FLAC is an open and royalty free lossless format. As with all lossless formats, FLAC files compress audio data in a manner that does not discard any data; original information from the CD or vinyl record is perfectly preserved.The FLAC format is not natively supported on most Apple or Microsoft products, so it’s intended for users with strong digital audio knowledge.

ALAC (Apple Lossless Audio Codec)
Filename extension is .m4a
ALAC is Apple’s implementation of a lossless audio file format. While the format is proprietary, it sees great support across Apple’s range of devices (iPod, iPad, iPhone, etc.), so it's a great choice for Apple users wishing to experience the benefits of lossless audio. As with all lossless formats, ALAC files compress audio data in a manner that does not discard any data; original information from the CD or vinyl record is perfectly preserved.

What formats work with iTunes?

mp3, aac, and ALAC.

Can I add my Murfie collection to my iTunes or iPod?

Yes! Download your albums, double-click the zip files to extract the artist folders, then drag the folders into your iTunes library. From there, you can sync your library with your iPod, iPad or iPhone.

Can I download multiple formats?

Yes! It’s your music, so you can request downloads in various formats at no extra cost.

How much does it cost to download my music?

Downloads are included with the discs you buy with both digital and physical delivery options, or send to Murfie.

Can I sell or trade an album after I download it?

No. Since you made a copy, we’ll restrict you from selling, trading and gifting that album in order to protect artist copyright.

Sending CDs & Vinyl Records to Murfie (Digitizing)

How do I send CDs or vinyl records to Murfie?

Simply fill out a Kit Request. We’ll send you a box sized for your collection, a pre-paid shipping return label, and everything you need to send your collection to us.

How much does it cost to send CDs and vinyl records to Murfie?

Start filling out a Kit Request for an instant quote.

What’s a Shipping Kit?

It’s a pre-paid mailer containing a box sized for your collection, return shipping label, tape, and instructions—everything you need to send your CDs and vinyl records to Murfie. You can order one on our Kit Request page.

Where do I order a Shipping Kit?

On the Kit Request page! Start filling out your details to begin the process.

What should I send in with my CDs?

We only need the discs themselves, but we prefer you send your discs in their original cases and their associated artwork and liner notes if they’re available. Any album art you send will be kept in storage along with your discs. If you send plastic jewel cases, we’ll recycle them if you choose to store your discs at Murfie.

What if my CDs are scratched?

We’ll use our skills to try and get a perfect rip from them. If your discs are deeply scratched or damaged (e.g. holes in the reflective material), we may not be able to get a perfect rip, and you won’t be able to list them for sale or trade. If that’s the case, we’ll let you know.

Do I have to send album art?

No. But we prefer you do if you have it. It’ll allow us to ensure we attach the best possible metadata to the album.

What if my CDs aren’t in plastic jewel cases?

That’s cool! Just indicate how many don’t have cases when you fill out your Kit Request. We’ll send you paper sleeves to put them in, so they don’t get damaged in shipping.

What if my CDs are in binders?

You can send them in the binders if you want. Be sure to indicate that on your Kit Request. Binders are disposed of by default, along with other shipping materials—so if you want to keep your binders, let us know in the notes section of your Kit Request. If that’s the case, you will be charged for return shipping.

Do you accept CD-Rs (burned discs)?

No. We only accept commercially licensed Compact Discs (CDs).

Do you digitize CDs?

Yes! Fill out a Kit Request to get started.

Do you accept SACDs (Super Audio CDs)?

Only if they contain a standard CD Redbook audio layer. We typically can not accept SACDs or DVD audio.

Do you digitize DVDs?

Not yet, sorry!

Do you digitize cassette tapes?

Yes! Email us at info@murfie.com for more information.

Do you digitize vinyl records?

Yes! You can fill out a Vinyl Kit Request to get started.

When will my collection be ready online?

Our processing times are typically 5 to 7 weeks, depending on the size of your collection and where it falls in the queue. You’ll receive an email when your collection has been posted to your online account.

What if I count wrong and send in a different amount of CDs or vinyl records?

That’s ok! We’ll credit your account if you send in less than you originally counted, and charge you if you send in more.

Can you put my collection on a hard drive?

Yes! You’ll see the hard drive option when you fill out your Kit Request. You can also email us at info@murfie.com to find out more about this service.

Do I still own my CDs and vinyl records after I send them to Murfie?

Yes! Your collection will always remain yours—except for the albums you choose to sell or trade, of course. We’re just storing your collection for you and making it all available for you digitally.

Do I have to store my CDs and vinyl records at Murfie?

No. You can request to have them shipped back to you when you fill out your Kit Request. If you decide you want them back later, email us at info@murfie.com.

How much does storage cost?

Insured, climate-controlled storage of your physical collection at Murfie is included with Gold and HiFi memberships. Please see our Pricing page for current rates.

What if I want my CDs and vinyl records back?

Send us an email at info@murfie.com and we’ll arrange for that to happen. You will be charged for return shipping.

What is the 90-day Murfie Guarantee?

We guarantee to pay all shipping and handling expenses required to return CDs and vinyl records that you mail us back to you in the event you are not completely satisfied with our services. We guarantee this for 90 days from the date we post your collection to your Murfie account. CDs and vinyl records that you sell or trade away to other members cannot be returned to you. Should you wish to retrieve the collection you originally mailed us as part of this guarantee, email us at info@murfie.com within 90 days of your discs being posted to your account.

After the 90-Day Guarantee expires, you can still have your discs sent back to you at any time at our normal shipping rates.

Selling CDs

How do I sell CDs on Murfie?

Order a Seller’s Kit if you want to send in CDs and sell all of them. You can either sell direct to Murfie, or list them for sale in the marketplace at your desired price. Order a regular Shipping Kit if you just want to sell some of the CDs you send in.

You can also list CDs in your existing Murfie collection for sale. Go to your Collection page when your discs have been posted. Click “View selling options” next to an album. Select your price, and check the "For Sale" box.

For more help with listing CDs, check out How to Sell CDs on Murfie: The All-Encompassing Guide.

Can I sell CDs directly to Murfie?

Yes, Murfie can buy CDs from you. Contact us on our Seller’s page page to get started.

How do I price my CDs?

Go to your Collection page. Click “View selling options” next to an album. Select your price ($1, $2, $3, $5) or type a different price in the custom price box. Be sure your price button turns green when you select it. Next, check the "For Sale" box underneath the prices. For more help with pricing CDs, check out How to Sell CDs on Murfie: The All-Encompassing Guide.

Can Murfie price my CDs for me?

Yes we can, with Easy Price! Email us at info@murfie.com if you’re interested.

What is my shop?

Your personal shop displays the CDs and vinyl records in your Murfie collection for others to view. The albums you have listed for sale will be available to purchase. The albums you have not listed for sale will still appear, with the option to buy a different copy from another member if they have the same album listed for sale.

Your personal shop has a unique URL, which you can share on platforms like Facebook and Twitter. Find your personal shop URL by going to the Profile section of your Murfie account.

Why do I see albums in my shop that aren’t for sale?

The albums you have not listed for sale will still appear in your shop, with the option to buy a different copy from another member if they have the same album listed for sale. Then, if another member is interested in buying the album, they will know it’s still available.

How do I make more sales on Murfie?

Setting attractive prices will make people more likely to buy. You can also share your shop URL different places online. Find your personal shop URL by going to the Profile section of your Murfie account. Check out this article we wrote about how to promote your Murfie shop online.

How do I request a check?

First, verify and/or update your Shipping address. Then, go to your Billing page. If you have a positive Murfie balance, click “Request Check.” Please allow up to four weeks for your check to arrive in the mail. The envelope will be addressed from a payment processing company.

Shipping from Murfie

What does shipping cost?

Shipping rates are based on the number of items shipped. Current shipping rates and options are found on our Pricing page.

How do I ship a CD I purchased?

Go to your Collection, find the album, click “Delivery Options,” and then request shipping on that page. You can also request shipping at the time of purchase.

Do you ship internationally?

Yes. Email info@murfie.com for a quote.

What are the international shipping rates?

Email info@murfie.com with your address and the number of CDs you’d like shipped, and we’ll give you a quote.

Do you have bulk shipping?

We only have bulk shipping for the return of your entire collection. Email info@murfie.com for a quote.

Your Account

What if I forgot my password?

You can reset your password at https://www.murfie.com/users/password/new.

How do I change the email address on my account?

Sign in to Murfie, go to your Profile page, and type your new email where it says “Email.” Then click “Update Profile.”

What are your membership options?

  • Free membership (buy, stream, download, sell, trade albums, and request a kit)
  • Murfie Gold ($49/year or $5/month) - gets you $1.99 off digital delivery fees, plus free disc storage
  • Murfie HiFi ($99/year or $10/month) - gets you lossless streaming supported devices, plus free disc storage

How do I join Murfie Gold?

Visit murfie.com/gold.

How do I join Murfie HiFi?

Visit murfie.com/hifi.

How do I turn off auto-renew for Murfie Gold or HiFi?

Visit your Membership page to update your subscription settings.

What happens to my collection if something happens to Murfie?

Every CD and vinyl record you store at Murfie HQ is your property. We take that very seriously. In the event Murfie goes out of business, you will get back every CD and vinyl record you own in your current collection.

If it's inside the 90-Day Guarantee period, we guarantee to pay all shipping and handling expenses required to return your collection. After this Guarantee expires, our regular shipping/handling costs would apply. See our Pricing page for current shipping rates.

What happens to my Murfie collection after I die?

All the CDs and vinyl records in any Murfie account are real property, much like the contents of a safe deposit box. They can be willed like any other part of your estate.

Can I will my Murfie collection to someone?

Yes. All the CDs and vinyl records in any Murfie account are real property, much like the contents of a safe deposit box. They can be willed like any other part of your estate. For anyone to claim the property without complexity, you should ensure that your Murfie account is associated with an email address that your heirs (or the executors of your estate) will be able to access. You would not need to share your Murfie password, as it will be retrievable via that email account.

For Artists and Bands

Why is my band’s music on Murfie?

If you're seeing music you wrote/performed on Murfie, it's because someone who owns a copy of your album sent it to us. Murfie hosts the CD and vinyl collections of our members online for them to stream and download. Each individual album can only be accessed for listening by its owner.

Prices are on albums if the owner has chosen to list them for sale. We also list new copies of albums for sale which we obtain from standard sources like wholesale distributors. If you would like to sell your own music on Murfie in an artist shop, please contact us at info@murfie.com.