Frequently Asked Questions

The Basics

What is Murfie?

Murfie is an online music service for your CD and vinyl record collection. When you send your collection from home from home to Murfie, we rip it in FLAC format and host the files online for you to stream and download.

Stream your music collection in 320kbps mp3 on iOS/Android devices with the Murfie app, from any web browser with our Murfie Web Player, and from Sonos and VOCO devices (lossless streaming available via Sonos and VOCO).

Download your music collection in the digital format of your choice—mp3, aac, and lossless FLAC and ALAC—for the ability to listen offline.

We'll safely store your physical collection at our headquarters in Madison, WI. You can have it returned at any time.

You can also buy used and new albums in the Murfie marketplace. Your albums are added to your online collection for you to stream, download, and ship. You can also list the albums you want to sell or trade in your own shop, and you can even give an album to anyone you like. Albums are eligible for sale, trade, and gifting if they have not been downloaded.

How does Murfie work?

When you buy an album on Murfie, you're buying a real CD or vinyl record that's stored at our headquarters. We make the files from the album available in your online account to stream and download for free. That's in addition to owning the physical disc. You can store the disc at Murfie, or order shipping. You can also send in CDs and vinyl records from home to be ripped and uploaded to your online collection with all your other music, available to stream and download.

Who owns the CDs and vinyl records at Murfie?

The albums in the Murfie ecosystem are individually backed by corresponding physical discs, and each physical disc has an individual owner. A person owns a disc if they sent it to Murfie to be digitized, or if they bought it in the marketplace. When albums are bought and sold, ownership and access moves from the seller to the buyer.

Our service guarantees true ownership of music. Owning a physical disc provides you a solid guarantee of legal rights to sell, trade, and convert to new audio formats. This is a key difference between Murfie and other online stores that offer music downloads and streams. Buying tracks on iTunes and Amazon only gets you the license to listen to the music, and you lack most of the rights that owners of CDs and other physical media have.

Is Murfie available internationally?

Yes! Our website, iOS app, and Android app work internationally, as well as Murfie and Murfie HiFi on Sonos.

Any international shipping (sending discs to Murfie, or ordering delivery of albums) will be subject to international shipping rates. For a quote, email info@murfie.com.

How much does Murfie cost?

It’s free to join Murfie, and free to stream and download the albums that you buy in the marketplace or send to Murfie. Get an instant quote for sending CDs and vinyl on out Kit Request page.

We also have optional memberships: Murfie Gold ($25/year) which gets you $1 off all album purchases, and Murfie HiFi ($99/year) which gets you lossless streaming on Sonos and VOCO devices.

Storage of your collection at Murfie is free for one year. You can continue to get free storage after that by completing 12 transactions per year (purchases, sales, trades, paid deliveries). Murfie Gold and HiFi members qualify for free storage. If you do not qualify for free storage (i.e. you’re not Gold/HiFi, and you do not complete at least 12 transactions with Murfie during the course of a year), our annual storage fee is $12 for up to 1000 discs. Beyond that, it's $24 for ~2000 discs, $36 for ~3000 discs, $48 for ~4000 discs, and so forth (we round up to the nearest thousand for disc count).

What’s your phone number?

608-515-8180

Why is my band’s music on Murfie?

If you're seeing music you wrote/performed on Murfie, it's because someone who owns a copy of your CD/record sent it here. Murfie hosts the CD and vinyl collections of our members online for them to stream and download. Each individual album can only be accessed for listening by its owner.

Prices are on albums if the owner has chosen to list them for sale. We also list new copies of albums for sale which we obtain from vendors. If you would like to sell your own music on Murfie in an artist shop, please contact us at info@murfie.com.

Buying, Trading & Gifting CDs

How do I buy CDs on Murfie?

  1. Sign in to Murfie
  2. Go to the Shop
  3. Search for an album or artist, or browse by genre
  4. Click on the album
  5. Click “Buy” if it’s available
  6. You might be asked to fill in your credit card info, if it’s not on your Billing page. Any Murfie credit in your balance will be applied toward the purchase first.
  7. Click “Finish your purchase”

Click "Player" on your personal navigation menu to stream your album right away. (If you requested “Order New,” the album will take a few days to arrive at our HQ, and you’ll receive an email when it’s ready to stream).

Go to your Collection to see all your albums at Murfie. From there, you can request a download or physical delivery of your albums by clicking “Delivery Options.”

Does Murfie have FLAC music

Yes! Any album you buy in the marketplace can be downloaded in FLAC. Additionally, any CDs or vinyl records you send to Murfie are ripped in FLAC and available for FLAC downloads. FLAC streaming is available with Murfie {link_to "HiFi", hifi_path} on Sonos or VOCO devices.

What happens when I buy a CD on Murfie?

For the listed price, you take ownership of the physical disc, which appears in your online Murfie collection. We’ll store the physical disc in our warehouse and make the files available to you via the digital delivery method of your choice: Stream in 320kbps mp3, download in mp3, aac, FLAC or ALAC. You can request shipping of your physical CD or vinyl record at the time of purchase, or later via your Collection page.

Do I need a credit card to use Murfie?

No. You can pay directly with PayPal. You can also use PayPal and Bitcoin to purchase Murfie credit. You’ll find those options on your Billing page. PayPal accepts pre-paid VISA gift cards as well.

Can I pay with PayPal?

Yes! You can pay directly with PayPal as you shop. You can also add Murfie credit with PayPal on your Billing page.

Can I pay with Bitcoin?

Yes! Add Murfie credit with Bitcoin on your Billing page.

Can I use the funds in my account as store credit?

Yes. In fact, your Murfie Balance will always be used first, and any remaining balance due will be charged to your credit card.

Where do I update my credit card information?

You can update all your billing information while paying for a purchase or on your Billing page.

How can I tell if a CD is used or new?

If a CD is used, the Buy button will say “Buy From” along with the member’s name who is selling it. If a CD is new, the Buy button will say “Buy New” if it’s in stock, or “Order New” if it isn’t.

Can you find an album for me?

Sure! Email us at info@murfie.com and we’ll help you look for it. :)

Can I buy more than one album at a time?

No. Albums are bought one at a time on Murfie. We don’t have shopping carts because albums come and go so quickly.

Can I return an album?

Yes! You can stream an album and return it within 24 hours if you don’t want it. We call this Unpurchase. To Unpurchase an album, go to your Collection and click “Unpurchase” by the album you want to return.

How do I Unpurchase an album?

You have 24 hours to Unpurchase an album after you’ve bought it. Unpurchase only applies to albums that have not been downloaded. Go to your Collection and click “Unpurchase” by the album you want to return, and your account will be credited with the amount you paid for the album.

Can I trade albums?

Yes, as long as someone has made the album eligible for trade. Click “Offer Trade” on the album page to start the process.

How do I make a trade?

Go to your Collection and check the box that says “For Trade” next to the albums you’ll offer for trade. Albums are eligible for trade if they have not been downloaded. Then browse the marketplace for something you want to trade for. Click “Offer Trade” on the album page, and a window will appear letting you select your albums that the person to choose from. If someone accepts your offer, you’ll receive an email.

Why did I get a “Couldn’t complete the trade” message?

When a trade offer goes out, everyone who has the album available for trade is notified. The first person to accept the trade gets it!

How do I make a Wishlist?

Click “Add to Wishlist” under any album in the marketplace. View your wishlist by clicking "Wishes" on your personal navigation menu.

How does Autobuy work?

When you add an album to your Wishlst, you're able to take note of the price you'd be willing to pay for it. You can also decide whether or not you'd like to automatically buy the album if it becomes available at your desired price.

To Autobuy an album, add it to your Wishlist, select a price, and check the box that says "Buy it for you automatically when it's available, if you don't already have it."

Can I give an album to someone as a gift?

Sure! You can gift an album if you haven’t downloaded it or had it shipped to you. Go to your Collection, click “Give this album to a friend!” by the album, and enter their email address.

What is the quality of the CDs on Murfie?

Murfie has a mix of used and new CDs for sale. For downloads and streams, we guarantee you’ll get perfect CD-quality playback of every album you buy. Used albums that are shipped to you may not have album art, since we don’t require album art when people send used discs to Murfie. Any CD that is shipped to you is guaranteed to play in a regular CD player. If a disc arrives in an unsatisfactory condition, let us know at info@murfie.com.

Is there album art with my CD?

If you bought a used CD, it might not come with album art. That’s because we don’t require album art when people send used discs to Murfie. New discs will come with their original art.

What if an album is not in stock?

Email info@murfie.com, or click “Find it for me!” on the album page, and we’ll try to find it for you. :)

Can I ship a CD I bought online directly to my Murfie collection?

Yes! If you can't find it on Murfie, and we couldn’t find it for you, you can buy CDs anywhere online and ship them directly to your Murfie collection. This service is available so Murfie members can occasionally ship discs direct from other retailers when they can’t find something in our member shops.

Just ship your discs to the address found on your Profile page.

If you are shipping discs you acquire off Murfie in bulk (more than 3 discs at once, or more than 10 per month) we ingest them just like kits at the normal disc rate.

Streaming

How do I stream my music on Murfie?

Can I stream on the website?

Yes! You can listen with the Murfie Web Player (Sign In and click “Player”).

Can I stream on my phone or tablet?

Yes! We have an iOS app and Android app app called “Murfie.”

What is your standard bitrate for free streaming?

320 kbps mp3

Is there lossless streaming on Murfie?

Yes! FLAC streaming is available with Murfie HiFi plus a Sonos or VOCO device.

How much does it cost to stream my collection?

Standard 320 kbps mp3 streaming is free on the Murfie Web Player, iOS app, Android app, Sonos and VOCO. Lossless streaming with Murfie HiFi costs $99/year, and you’ll need a Sonos or VOCO device.

What happens when I sell a CD?

Ownership of the CD transfers from you to the buyer, and your account will be credited with the amount you made from the sale. You will no longer be able to view or access the album in your Murfie collection, player, or apps, since it's now owned by someone else.

How do I set up Murfie on Sonos?

  1. In the main Sonos menu, go to "Add Music Services"
  2. Click on “Murfie” (look for the pink icon with a white “m”)
  3. Sign in with your Murfie credentials

Read more on Setting Up a Music Service on Sonos (source: Sonos Support). Please note: to add Murfie, or any other compatible music service, to your Sonos, your Sonos system must be registered.

How do I set up Murfie HiFi on Sonos?

Note: A Murfie HiFi membership is needed for lossless streaming.

  1. Go to the Memberships page of your Murfie account and change the streaming setting from standard to HiFi. (Note: If you already have Murfie on Sonos, be sure to clear your playlists, queue, alarms, and Sonos Favorites before changing this setting.)
  2. Open your Sonos Controller App (iPad, computer, phone, etc).
  3. In the main Sonos menu, go to "Add Music Services"
  4. Click on “Murfie” (look for the pink icon with a white “m”)
  5. Sign in with your Murfie credentials

Read more on Setting Up a Music Service on Sonos (source: Sonos Support).

What if I get a message that says “Unable to Browse Music” on Sonos?

Try deleting and re-adding Murfie as a music service on Sonos.

Where can I get a Sonos device?

Visit sonos.com.

How are albums ordered on Sonos?

Albums are ordered by artist name. You can search for any album or artist with the search bar.

How do I set up Murfie on VOCO?

  1. In the top navigation bar of the VOCO app, select “Online Services”
  2. Select Murfie from the list of online music services
  3. Enter your Murfie credentials
  4. Choose your music sorting options: Murfie discs by artist, Murfie discs by album, Murfie genres, Murfie discs by last update
  5. Select an album and then a track to stream

Contact VOCO support if you experience any problems with your device.

How do I set up Murfie on Bluesound?

  1. Go to the Profile page of your Murfie account and change the streaming setting from standard to HiFi if you joined Murfie HiFi.
  2. Check out these setup instructions from Bluesound Support.

What if I get a "remote service error" on Bluesound?

  1. Send Support Request option directly in the Bluesound App (This is the best way, as it sends a log file of the player along with a request for assistance)
  2. E-mail {link_to "support@bluesound.com", "mailto:support@bluesounde.com"}

How do I sign in to the iOS/Android app if I registered for Murfie with Facebook or Twitter?

  1. Sign In in to Murfie with a web browser
  2. Go to your Profile page
  3. Enter your email address under "Email"
  4. Click "Update Profile"
  5. Sign out of Murfie
  6. Go to https://www.murfie.com/users/password/new
  7. Enter your email to reset your password (in this case, you will be setting a password)
  8. Follow the instructions in your email to reset (add) a password to your account with an email

Downloads

How do I download my albums?

  • Sign In to Murfie
  • Go to your Collection
  • Locate the album you want to download
  • Click “Delivery Options” by the album
  • Choose your desired audio format in the drop-down menu
  • Click “Request Download”

When your download is ready, you’ll receive an email with a download link. You can also see what downloads are ready in the Downloads tab in your Collection.

In the email, click “Your Download.” Then click “Download Now” on the page that opens. In your Downloads tab, click “Start Download to begin downloading.

How do I open my download?

Double-click the ".zip" file that you've downloaded to your computer (you're double-clicking the zip file to extract its contents). You'll then have a folder with the name of the artist. You can add the entire folder, or the individual music files inside of it, to your media player or media library—generally by dragging the files onto its window or icon. In most cases, your computer will have come pre-loaded with a media player, like iTunes or Windows Media Player. You can then transfer your music files to a portable media player, like the iPod.

How long does it take to get a download?

For CDs in stock: Some downloads will be ready right away. Some will take up to 24 hours if they need extra care, since we take steps to ensure all of your downloads are perfect. If we think your download won’t be ready within 30 minutes, we’ll notify you via email.

For CDs out of stock: The disc will need to arrive at Murfie before it can be prepared for downloads. You'll receive an email when your new disc order is ready for streaming and downloading.

Where is my download?

You’ll receive an email with a download link when it’s ready. You can also see what downloads are ready in the Downloads tab in your Collection.

For CDs in stock: Some downloads will be ready right away. Some will take up to 24 hours if they need extra care, since we take steps to ensure all of your downloads are perfect. If we think your download won’t be ready within 30 minutes, we’ll notify you via email.

For CDs out of stock: The disc will need to arrive at Murfie before it can be prepared for downloads. You'll receive an email when your new disc order is ready for streaming and downloading.

What different download formats do you have?

mp3, aac, FLAC and ALAC

What’s the difference between the audio formats?

Lossy Compression:


MP3 (MPEG-1 Layer 3)
Filename extension is .mp3
This is the format that started the digital audio revolution that continues today. It is widely supported on many devices. We generate MP3 files using a variable rate encoding process targeting a 320 kbps average bit rate. We use the highly regarded LAME encoding engine.

AAC (Advanced Audio Coding)
Filename extension is .m4a, .aac
Designed as the successor to MP3, AAC generally achieves superior audio quality at a given bit rate. This format sees great support on Apple devices (e.g. iPod, iPad, iPhone, etc.), but it's not as widely supported on Windows computers. We generate AAC files using a variable rate encoding process targeting a 320 kbps average bit rate. This is the same format used for music purchased on the iTunes Store.

Lossless Compression:

FLAC (Free Lossless Audio Codec)
Filename extension is .flac
FLAC is an open and royalty free lossless format. As with all lossless formats, FLAC files compress audio data in a manner that does not discard any data; original information from the CD or vinyl record is perfectly preserved.The FLAC format is not natively supported on most Apple or Microsoft products, so it’s intended for users with strong digital audio knowledge.

ALAC (Apple Lossless Audio Codec)
Filename extension is .m4a
ALAC is Apple’s implementation of a lossless audio file format. While the format is proprietary, it sees great support across Apple’s range of devices (iPod, iPad, iPhone, etc.), so it's a great choice for Apple users wishing to experience the benefits of lossless audio. As with all lossless formats, ALAC files compress audio data in a manner that does not discard any data; original information from the CD or vinyl record is perfectly preserved.

What formats work with iTunes?

mp3, aac, and ALAC

Can I add my Murfie collection to my iTunes or iPod?

Yes! Download your albums, double-click the zip files to extract the artist folders, then drag the folders into your iTunes library. From there, you can sync your library with your iPod.

Can I download multiple formats?

Yes! It’s your music, so you can request downloads in various formats at no extra cost.

How much does it cost to download my music?

It’s free! :)

Can I sell or trade an album after I download it?

No. Since you made a copy, we’ll restrict you from selling, trading and gifting that album, in order to protect artist copyright.

Sending CDs & Vinyl Records to Murfie (Digitizing)

How do I send CDs or vinyl records to Murfie?

Simply fill out a Kit Request! We’ll send you a box sized for your collection, return label, and everything you need to send your collection to us.

How much does it cost to send CDs and vinyl records to Murfie?

Start filling out a Kit Request for an instant quote.

What’s a Shipping Kit?

It’s a pre-paid mailer containing a box sized for your collection, return shipping label, tape, and instructions—everything you need to send your CDs and vinyl records to Murfie. You can order one on our Kit Request page.

Where do I order a Shipping Kit?

On the Kit Request page! Start filling out your details to begin the process.

What should I send in with my CDs?

We only need the discs themselves. Any album art you send will be kept in storage along with your discs. If you send plastic jewel cases, we’ll recycle them if you store your discs at Murfie.

What if my CDs are scratched?

We’ll use our skills to try and get a perfect rip from them. If your discs are deeply scratched or damaged (e.g. holes in the reflective material), we may not be able to get a perfect rip, and you won’t be able to list them for sale or trade. If that’s the case, we’ll let you know.

Do I have to send album art?

No. But if you do, we’ll store it along with your discs.

What if my CDs aren’t in plastic jewel cases?

That’s cool! Just indicate how many don’t have cases when you fill out your Kit Request. We’ll send you paper sleeves to put them in, so they don’t get damaged in shipping.

What if my CDs are in binders?

You can send them in the binders if you want. Be sure to indicate that on your Kit Request. Binders are disposed of by default, along with other shipping materials—so if you want to keep your binders, let us know in the notes section of your Kit Request. If that’s the case, you will be charged for return shipping.

Do you accept CD-Rs (burned discs)?

No. We only accept commercially licensed Compact Discs (CDs).

Do you digitize CDs?

Yes! Fill out a Kit Request to get started.

Do you accept SACDs (Super Audio CDs)?

Only if they contain a standard CD Redbook audio layer. We typically can not accept SACDs or DVD audio.

Do you digitize DVDs?

Not yet…but we hope to soon. ;)

Do you digitize cassette tapes?

Not yet, sorry!

Do you digitize vinyl records?

Yes! You can fill out a Vinyl Kit Request to get started.

When will my collection be ready online?

Our processing times are typically 2 to 4 weeks, depending on the size of your collection and where it falls in the queue. You’ll receive an email when your collection has been posted to your online account.

What if I count wrong and send in a different amount of CDs or vinyl records?

That’s ok! We’ll credit your account if you send in less than you originally counted, and charge you if you send in more.

Can you put my collection on a hard drive?

Yes! You’ll see the hard drive option when you fill out your Kit Request. You can also email us at info@murfie.com to find out more about this service.

Do I still own my CDs and vinyl records after I send them to Murfie?

Yes! Your collection will always remain yours—except for the albums you choose to sell or trade, of course! We’re just storing your collection for you and making it available for you digitally.

Do I have to store my CDs and vinyl records at Murfie?

No. You can request to have them shipped back to you when you fill out your Kit Request. If you decide you want them back later, email us at info@murfie.com.

How much does storage cost?

Storage of your collection at Murfie is free for one year. You can continue to get free storage after that by completing 12 transactions per year (purchases, sales, trades, paid deliveries). Murfie Gold and HiFi members qualify for free storage. If you do not qualify for free storage (i.e. you’re not Gold/HiFi, and you do not complete at least 12 transactions with Murfie during the course of a year), our annual storage fee is $12 for up to 1000 discs. Beyond that, it's $24 for ~2000 discs, $36 for ~3000 discs, $48 for ~4000 discs, and so forth (we round up to the nearest thousand for disc count).

What if I want my CDs and vinyl records back?

Send us an email at info@murfie.com and we’ll arrange for that to happen. You will be charged for return shipping.

What is the 90-day Guarantee?

We guarantee to pay all shipping and handling expenses required to return CDs and vinyl records that you mail us back to you in the event you are not completely satisfied with our services up to Day 90. We guarantee this for the 90 days from the date we post your collection to your Murfie account. CDs and vinyl records that you sell or trade away to other members cannot be returned to you. Should you wish to retrieve the collection you originally mailed us as part of this guarantee, email us at info@murfie.com within 90 days of your discs being posted to your account.

After the 90-Day Guarantee expires, we recycle any jewel cases, keeping your album art and liner notes with your discs in storage. We no longer cover the shipping and handling expenses required to return your collection to you in the event you request shipment of all or part of your original collection.

Selling CDs

How do I sell CDs on Murfie?

Order a Seller’s Kit if you want to send in CDs and sell all of them. You can either sell direct to Murfie, or list them for sale in the marketplace at your desired price. Order a regular Shipping Kit if you just want to sell some of the CDs you send in.

You can also list CDs in your existing Murfie collection for sale. Go to your Collection page when your discs have been posted. Click “View selling options” next to an album. Select your price, and check the "For Sale" box.

For more help with listing CDs, check out How to Sell CDs on Murfie: The All-Encompassing Guide.

Can I sell CDs directly to Murfie?

Yes, Murfie can buy CDs from you. Contact us on our Seller’s Kit page to get started.

How do I price my CDs?

Go to your Collection page. Click “View selling options” next to an album. Select your price ($1, $2, $3, $5) or type a different price in the custom price box. Be sure your price button turns green when you select it. Next, check the "For Sale" box underneath the prices. For more help with pricing CDs, check out How to Sell CDs on Murfie: The All-Encompassing Guide.

Can Murfie price my CDs for me?

Yes we can, with Easy Price! Email us at info@murfie.com if you’re interested.

What is my shop?

Your personal shop displays the CDs and vinyl records in your Murfie collection for others to view. The albums you have listed for sale will be available to purchase. The albums you have not listed for sale will still appear, with the option to buy a different copy from another member if they have the same album listed for sale.

Your personal shop has a unique URL, which you can share on platforms like Facebook and Twitter. Find your shop URL by going to your Collection and clicking “Your Shop” on the left sidebar.

Why do I see albums in my shop that aren’t for sale?

The albums you have not listed for sale will still appear in your shop, with the option to buy a different copy from another member if they have the same album listed for sale. Then, if another member is interested in buying the album, they will know it’s still available.

How do I make more sales on Murfie?

We recommend selling at low prices, making people more likely to buy. You can also share your shop URL different places online. Find your shop URL by going to your Collection and clicking “Your Shop” on the left sidebar. Check out this article we wrote about how to promote your Murfie shop online.

How do I request a check?

First, update your Shipping address. Then, go to your Billing page. If you have a positive Murfie balance, click “Request Check.” Please allow up to two weeks for your check to arrive in the mail. The envelope will be addressed from a payment processing company.

Shipping from Murfie

How do I ship a CD I purchased?

Go to your Collection, find the album, click “Delivery Options,” and then request shipping on that page. You can also request shipping at the time of purchase.

Do you ship internationally?

Yes. Email info@murfie.com for a quote.

What are the international shipping rates?

Email info@murfie.com with your address and the number of CDs you’d like shipped, and we’ll give you a quote.

Do you have bulk shipping?

We only have bulk shipping for the return of your entire collection. Email info@murfie.com for a quote.

Your Account

What if I forgot my password?

You can reset your password at https://www.murfie.com/users/password/new.

How do I change the email address on my account?

Sign in to Murfie, go to your Profile page, and type your new email where it says “Email.” Then click “Update Profile.”

What are your membership options?

  • Free membership (buy, stream, download, sell, trade albums, and request a kit)
  • Murfie Gold ($25/year) - gets you $1 off all album purchases, plus free disc storage
  • Murfie HiFi ($99/year) - gets you lossless streaming on Sonos and VOCO devices, plus free disc storage

How do I join Murfie Gold?

Visit murfie.com/gold.

How do I join Murfie HiFi?

Visit murfie.com/hifi.

How do I turn off auto-renew for Murfie Gold or HiFi?

Visit your Membership page to switch your subscription settings.

What happens to my collection if something happens to Murfie?

Every CD and vinyl record you store at Murfie HQ is your property. We take that very seriously. In the event Murfie goes out of business, you will get back every CD and vinyl record you own in your current collection.

If it's inside the 90-Day Guarantee period, we guarantee to pay all shipping and handling expenses required to return your collection. After this Guarantee expires, our regular shipping/handling costs would apply; please email us at info@murfie.com to request a quote.

What happens to my Murfie collection after I die?

All the CDs and vinyl records in any Murfie account are real property, much like the contents of a safe deposit box. They can be willed like any other part of your estate.

Can I will my Murfie collection to someone?

Yes. All the CDs and vinyl records in any Murfie account are real property, much like the contents of a safe deposit box. They can be willed like any other part of your estate. For anyone to claim the property without complexity, you should ensure that your Murfie account is associated with an email address that your heirs (or the executors of your estate) will have access to. An easy way to make sure they have access to your e-mail account is by letting them know your password, or making it available for them to access. You would not need to share your Murfie password, as it will be retrievable via that email account.